Refund policy

Return & Refund Policy

At Mystery Squishy Box, we want every customer to enjoy a fun, exciting and satisfying shopping experience 💖
Because our products are mystery items and surprise-based boxes, please read our policy carefully before placing an order.

By purchasing from our store, you agree to the terms below.

Returns

Due to the nature of our products, we do not accept returns for:

  • Mystery Boxes

  • Randomized products

  • Opened items

  • Used squishies

  • Sale items

  • Discounted products

  • Promotional items

All sales on discounted or “on sale” products are final and cannot be returned, refunded or exchanged.

We only accept returns in the rare case where:

  • the item arrives severely damaged,

  • the wrong item was received,

  • or your order is incomplete.

To be eligible for a return:

  • you must contact us within 7 days of delivery,

  • the item must be unused,

  • and you must provide clear photo proof of the issue.

Returned items must be in their original condition and packaging.

Refunds

Because Mystery Squishy Boxes are random surprise products, we do not offer refunds based on:

  • personal preferences,

  • duplicate squishies,

  • disliked designs,

  • unmet expectations,

  • color variations,

  • texture variations,

  • or changed opinions after purchase.

All mystery boxes are packed randomly, which means every customer may receive different items.

Refunds are only considered if:

  • your order never arrives,

  • the item arrives damaged,

  • or there is a verified issue with the order.

If your refund request is approved, the refund will be issued to your original payment method within several business days depending on your payment provider.

Shipping costs are non-refundable.

Sale Items

Please note that all products marked as:

  • sale,

  • discounted,

  • promotional,

  • clearance,

  • bundle offers,

  • or limited-time offers

are strictly non-refundable and non-returnable.

These purchases are considered final sale.

Exchanges

We currently do not offer direct exchanges due to the random nature of our products.

If your item arrives damaged or defective, please contact us and we will do our best to help resolve the issue 💕

Shipping Issues

Mystery Squishy Box is not responsible for:

  • delays caused by customs,

  • incorrect shipping addresses provided by customers,

  • lost packages marked as delivered,

  • or carrier-related delays outside of our control.

Please double-check your shipping information before placing an order.

Damaged Orders

If your order arrives damaged, please contact us within 7 days of delivery with:

  • your order number,

  • photos of the product,

  • and photos of the packaging.

Our team will review the issue and provide a solution if applicable.

Contact Us

If you have any questions regarding your order or our Return & Refund Policy, please contact us through our contact page or customer support email 💖

Thank you for shopping at Mystery Squishy Box ✨